Amazon Account Reinstatement and Suspension Prevention
19 Comments
  • John
    Posted at 03:04h, 05 June Reply

    Very helpful information about using Google Authenticator. I’m out of the country for a few months and was unsure what to do.

    As far as changing account information. What about changing the primary phone number? Does this have any effect on the account?

    • Cynthia Stine
      Posted at 20:57h, 05 June Reply

      Changing your phone number shouldn’t be a problem. Amazon is most concerned with theft and fraud issues so credit cards, bank accounts and/or your email address cause them to be concerned.

  • Kevin Noronha
    Posted at 07:31h, 05 June Reply

    Thanks for the tips. I don’t quite understand the context around “DON’T VERIFY WITHOUT HAVING YOUR DOCS CHECKED”. Is that written in the context of suspension reinstatement? Or in the context of opening a brand new Amazon account for the first time? I’m about to open a brand new Amazon account (I’m closing my existing account shortly – I’m simply changing business entity) and I’ve heard that they are now asking for account verification for opening new accounts. So are you suggesting I should send through my documents to you guys during the account opening process?

    • Cynthia Stine
      Posted at 20:56h, 05 June Reply

      Kevin,

      This is written in context of account verification. If you are opening a new account or if you’ve been asked by the UK to provide verification documents, you want to make sure you “pre-verify” them first so that when Amazon calls, you know that they will get an affirmative from your utility company. CC, bank, etc. We see problems the most with credit cards and banks being unable to verify our clients. You want to make sure that any issues are fixed before giving your information to Amazon for verification.

      For our Get Clean Stay Clean monthly subscription clients, we will review their documents as part of the service and let them know if we see any problems. This is not a service we are currently offering to people outside of our GCSC community.

  • Thomas Roman
    Posted at 16:41h, 06 June Reply

    I’ve been preparing to change entities for 2 months now. Checked with Amazon and they told me specific steps , talked over with cpa and attorney to have things go as smoothly as possible then I see this article by you. I contacted amazon sc support, which is not to be counted on , nevertheless they suggested I email mri-csf-siv@amazon.com. which is a new amazon email to me. Do you know ‘where’ / what department that email would be going to? I cannot wait indefinitely to make this change, so the recommendation to wait may be prudent but is also not practical and what exaxctlt is the indicator where you’d feel safe proceeding? Thomas

    • Cynthia Stine
      Posted at 18:14h, 06 June Reply

      Thomas,

      Currently I don’t feel safe proceeding. I’ve not seen that email before so perhaps they’ve got a team dedicated to these issues now which would be a huge help. Obviously there are times when waiting is not possible and I wish you luck. If you are suspended, immediately contact Seller Performance (seller-performance@amazon.com) and let them know what you were trying to do and ask them to reinstate you.

      Sincerely,
      Cynthia

      • Thomas Roman
        Posted at 18:56h, 06 June Reply

        I’m waiting to get a sense that I have a reasonable chance of a drama free change. A bit ridiculous that a gazillion dollar company can’t get their shit together on a normal business function. I’m going to send an inquiry about entity change to the email I was given and see who responds and how.

  • Theodore Hovorka
    Posted at 14:37h, 09 June Reply

    I’m interested in your service. Very tired of dealing with Amazon issues. Please contact me about what you can do to help me out

    Thanks…
    Tèd

  • Cynthia Guy
    Posted at 16:23h, 09 June Reply

    This topic has me concerned because I will be moving to a different state in August and therefore WILL have to change my bank account info in seller central And depending whether or not my email service provider is in the new city we will settle down in or not, I may have to change my email as well. How do I avoid getting my account flagged or suspended???

    • carlo
      Posted at 18:06h, 15 December Reply

      Since that post was written, AMazon has enacted two-step verification. As long as you have two-step verification enabled on your account, you will be able to change your information normally.

  • Amar
    Posted at 00:35h, 15 June Reply

    Hi,

    Do you guys have a contact email?

    I want to become a member and want more info,

    Thanks

    • Cynthia Stine
      Posted at 00:09h, 14 December Reply

      You can email us at: hello@egrowthpartners.com If you want to sign up for future news and alerts, there is a sign up box on our website now. Thank you for your interest. 🙂

  • Kevin Noronha
    Posted at 08:06h, 22 June Reply

    Just in case anyone else is thinking of changing entities and is under the impression you need a brand new Amazon replacement account: You don’t. I was speaking with Seller Support through live chat and they described exactly how to change legal entity without closing your existing account and opening a new one. It basically amounts to re-taking the “tax interview” which you took once before.

  • Peter
    Posted at 04:54h, 24 June Reply

    Hi Cynthia,

    I am currently using a regular selling account and I am planning to upgrade to professional account. I currently link my debit card as charge method. Should I change it to my credit card info before upgrading my account to professional account?

    Thank you
    Peter

    • carlo
      Posted at 18:11h, 15 December Reply

      As long as you have two-step verification turned on to log in to your seller central account, you can change the information anytime you like. Before going “PRO” I suggest that sellers make sure they have the following set up:
      1) Incorporated (S Corp, C Corp, LLC, etc.)
      2) Business bank account
      3) Business credit or debit card
      4) EIN
      5) Email address that incorporates the URL of your business: Peter@mycompany.com or sales@mycompany.com kind of thing.
      6) Sales Tax Certificate

      This will show Amazon that you are a serious business and will make your life with Amazon easier, believe me.

  • Peter Li
    Posted at 22:45h, 28 June Reply

    Hi Cynthia,

    Do you think it is a good time to change my debit card (I used it as my current charge method) to my credit card now?

    Thank you
    Peter

    • Cynthia Stine
      Posted at 23:53h, 13 December Reply

      If you have two-step verification enabled, you should be fine to change your credit card, bank or other information.

  • Kevin Noronha
    Posted at 23:04h, 17 December Reply

    Has this problem at Amazon been sorted out yet? I am having great difficulties with the bank I currently use for receiving the proceeds of sales and I urgently need to change my bank details in Amazon Seller. But are you guys still getting cases of clients being locked out for suspected fraudulent changes in bank account details? I am especially wary of changing bank details during Q4. Any development since this article was written would be gratefully received!

    • Cynthia Stine
      Posted at 15:36h, 29 December Reply

      Hi,
      Yes, the problem has been sorted by Amazon now. As long as you have set up two-step verification on your account, you can make changes. With two-step verification they know it is really you.
      Cheers,
      Cynthia

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