Amazon Account Reinstatement and Suspension Prevention

What you need to know about suspensions and being banned

If you don’t handle your appeal exactly the way Amazon wants you to, you will be banned.  The scary letter will tell you that it is over and they won’t talk to you any more.

There is a lot at stake! Your money, your livelihood and your peace of mind.

 

Even if you don’t want to work with me, please don’t send in your appeal without someone objective looking at it.

 

If you are already banned, take heart.  We have a good track record of getting Amazon to listen even after they’ve slammed the door shut. We can’t make promises, but after reviewing your situation, we will tell our candid opinion about your choices and our suggestions for your next steps.

A Message from Cynthia Stine

Founder of eGrowth Partners

“If you are reading this page, it is probably one of the worst days of your life. I feel for you. Amazon’s form letters are confusing and vague. You want to do the right thing but don’t know how or – worse – you’ve already failed.

 

If you are like many of my clients, you are angry, afraid and deeply disappointed – possibly even feeling betrayed.

 

My clients are decent business people who have made a mistake – one they regret and want to fix. They have worked hard to be good sellers on Amazon and are stunned that Amazon would cut them off so abruptly.

 

Many of them didn’t understand how important the notice was they were getting from Amazon or realize what was going on until it was too late.

 

Some of my clients were the victims of nasty competitors. They felt so angry when they came to me that they couldn’t think straight. While I feel for all my clients, I can still write that calm, measured letter that Amazon needs.

 

My job is to tell your story in a positive and proactive way. I let Amazon know how motivated you are to get back on track and I help you make sure this problem never happens again.

 

After we send your letter, I don’t disappear. I’m still here to help and advise until you get a response. Unlike some companies that offer reinstatements and talk about their “teams,“ you can put my cell phone on speed dial. I’m here for you.”

 

I am thrilled to bits when one of my clients calls to tell me “I’m back!“ It means so much to me, because I know how much it means to them.

 

I’m a seller on Amazon.com too. I face the same kinds of issues you do and I know how I would feel if I couldn’t sell any more.

 

The first state of this process is only $500 so we can review and evaluate everything. If I think I can’t help you, I’ll tell you. I don’t want your money if I can’t help you.

 

Most of my clients spend between $2,000 and $2,500 depending on the amount of time we need. 

WATCH: Cynthia Stine on Amazon Suspension, Prevention and Reinstatement

  • Five things you need to know about suspension

  • Product Quality

  • Your worst claims in Amazon’s eyes.

  • Reinstatement tips

  • Suspension prevention tips

* Video Ownership and Credits to Feedvisor

Award-winning Book: Suspension Prevention

After reinstating hundreds of suspended and banned Amazon sellers, Cynthia Stine knows how sellers get in trouble…and how they get out.

QUESTIONS ON AMAZON SELLER ACCOUNT SUSPENSION PREVENTION
ACCOUNT REINSTATEMENT
Starts at
$500
Assessment and Explanation

*Typical reinstatement fees costs $2500. Assessment is $500 to start with.

Assessment: An objective review of what went wrong in Amazon's eyes and our experienced opinion of whether or not it is worth continuing to fight.
Explanation: Clear explanation of what happned (many of our clients are baffled) and what has to happen next to get reinstated.
*Plan of Action: Changes must be made at your company before Amazon will reconsider. We will help you develop a plan that works with your organization and meets Amazon's requirements.
*Appeal letter: A compelling, coherent and clear appeal designed to meet Amazon's requirements and to explain complex situations to the reviewers in language they can understand.
*Strategy: New information often leads to new avenues to try. Sometimes we send the letter to a different department when one doesn't seem to be working. I'm with you until the final stone is unturned and we have truly tried everything to get you reinstated.
Sign Up Now

One Hour Can Change Everything…

  • Quick assessment of your situation, your options and your chances

  • Strategic approach developed for your particular case

  • Your complex story simplified and written for Amazon’s seller performance team

  • Confused about why you are suspended? We’ll explain what happened

  • See that letter? Let’s make this happen for you!

What our customers say and what makes us really happy!

FAQs on our Account Reinstatement Service

How much will it cost?
$2,500 is our minimum fee. More complicated or drawn-out reinstatements may cost more because more time is involved.
What is eGrowthPartners' success rate?
Currently around 95% but this fluctuates weekly.
How many sellers have you gotten reinstated?
It is safe to say “several hundred.”  Some we’ve gotten reinstated multiple times.
Who are some of your customers?
Our services are 100% confidential. We are not at liberty to say. We can provide references with some notice (we have to call them first). Several of our clients have written about their reinstatements on Facebook groups like ScanPower and  ScannerMonkey.  Jeff Roth wrote a blog post about his experience.
Other reinstatement service providers won't help you if you've already failed your appeal. What makes you different?
It is easier to get someone reinstated if they are not already denied or banned, but we’ve been successful getting banned sellers back.  In fact, the majority of our customers failed their own appeals first.
What is your typical turnaround time?
Currently it is taking us 3-4 business days to prepare an assessment and an additional 2-3 business days to prepare the Plan.  We have a lot of active cases.  We offer expedited service and special weekend rates for our clients who cannot or do not want to wait to get started.
What if my suspension was months or years ago? Can I still get back on the platform?
Maybe.  It depends on how long it has been since your last email with Amazon.  Years, no.  Months, maybe.
Why do I need to hire you? Can't I just read what to do on Amazon's website and write my own appeal?
Sure.  There are sellers who are successful writing their own appeals. Most of my customers try that before contacting me. They fail because they:
1. Don’t truly understand why they are suspended. Their appeal is incomplete
2. Are defensive, blaming, arrogant, rude…the list goes on
3. Don’t know how to write in “Amazon speak”
4. Are not sorry and think Amazon is too rigid
5. Still think they are selling on eBay or whatever platform they came from
6. Want Amazon to see things from their perspective
7. Don’t know the rules of engagement. They blow their appeal by asking questions, requesting phone calls, etc.
Would it be better to hire you before making my appeal?
YES! It is so much easier if you are only suspended and not banned.  I’ve gotten sellers reinstated in just a few days when they came to me first.
Are there situations where you can't help?
In the case where Amazon suspects fraud, we generally can’t help beyond advising you to get a lawyer.
If you buy products off of eBay, from middlemen/dealers or from liquidators and you are accused of counterfeit or inauthentic, our job will be much harder. Amazon is cracking down on the gray market.  Getting reinstated will involve you changing how you do business.
Sellers shut down for having multiple seller accounts (not the same as selling on multiple platforms) are generally pretty hard. We have to look at these on a case-by-case basis.
Do you guarantee your work?
We guarantee to give you a fighting chance and to write a thoughtful and well-crafted appeal for you. We can’t make promises. Amazon doesn’t work for us.
Will you reimburse me if the attempt fails?
No. You are paying me for my time and experience. We can’t dictate Amazon’s decisions, unfortunately.
Can I pay half up front and half at the end?
Our terms are payment up front. We start with an assessment for $500 so we can see everything that is going on.  If we don’t feel we can help you, we stop after the assessment. If we move forward together, the rest of the fee is due before we start to work on the appeal.
How long does it take to get reinstated?
It can take a few hours, days or weeks.  We’ve had a few reinstatements that took months before we got their accounts back. We had to try a lot of things.
Why can it take so long?
Once you’ve been banned, it is very hard to get Amazon to actually look at your appeal and have a human make a decision.  We’ve got email addresses and other approaches to getting their attention but they don’t always work and we have to keep trying. Once you’ve been banned, they will either respond immediately with a form letter telling you to go away or they will wait days to more than a week to get back to you.
Most first-time appeals only take a couple of days – some are even faster.
I heard that writing Jeff Bezos can get you reinstated. Do you recommend that?
Writing Jeff is a last resort (his team doesn’t always respond) AND you need to make sure you have a really clear, tight and compelling appeal.  It can take a long time to hear back from him – if you ever hear back from him.  Writing Jeff is not a magic wand. His team doesn’t always say yes. Sometimes it can take weeks to hear back.  Writing Jeff Bezos is usually your very last chance. You don’t want to blow it.
What if I only want to get reinstated for a particular ASIN and my account isn't suspended?
We offer ASIN reinstatements for a lower fee.
How do I get started? Can I call you first?

Sure. Call us at 1-972-432-6385

Do I have to let you in to my account?
Yes. Most sellers don’t understand all the reasons they are suspended. By reading the reports, customer messages, performance notifications and case log for ourselves, we can often see things that they missed or didn’t realize was part of the reason they were suspended.
If I sign up, will I work directly with you?
It depends. Rather than having reinstatements bottlenecked by my time constraints, I have hired and trained a team to help me when demand is high.
What are your credentials to offer these services?
I have 25+ years experience as a business consultant including business turnarounds, sales, marketing, public relations, crisis communications and publishing advice. In addition, my 5+ years of selling Amazon FBA as well as writing, consulting and teaching about Amazon have given me the skill set, confidence, resources and know-how to prepare reinstatement appeals. My successes at reinstating even banned sellers demonstrate that my approach is sound.